SHOPPING INFORMATION

Is there a delivery fee added to orders?

Yes, if your order total is £500 or more, you’ll be given a delivery option. If you select it, the delivery fee will be calculated and added to your total. 

Please Note: This applies only to single/bulk orders. Not Meal Plan or Booking services.

What is a Meal Plan?

Our Meal Plan is a pre-arranged set of meals offered  weekly. We added this services just for  your convenience, nutrition, or dietary goals.

With a meal plan:

  • You choose your meals from our carefully curated menu.

  • They’re prepared and delivered to you regularly.

  • It saves time and ensures balanced eating.

How can I rent your equipment?

Start a live chat with us or send us an email?

How do I start a live chat with you?

Look at the bottom left corner. Click the chat widget labeled 'We Are Here' and send us a message.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

The payment for your order is usually taken from your bank account at the time the order is confirmed

What is wishlist?

It helps you keep track of things you like so you can easily find them later.

What should I do if I receive a damaged or wrong product?

 

  1. Take clear photos of the item, showing the damage or error.

  2. Keep all packaging until the issue is resolved.

  3. Start a live chat or contact us via email or phone.

  4. Provide your order number and describe the issue clearly, attaching the photos.

 

Can I change or cancel my order?

Start a live chat with us or contact us via email. Our team will guide you through the next steps.